Google Integration Troubleshooting

Follow these basic steps in order to resolve the errors with Google integration in Pipeliner.

Requirements

  • Be sure, that you are connected to the internet;
  • Check if your anti-virus and firewall does not block Pipeliner;
  • Make sure, you have enabled Google integration in account settings

Error Codes

  • Error Code 119
  • Error Code 400
  • Error Code 401
  • Error Code 403
  • Error Code 404
  • Error Code 500
  • Error Code 503
  • Error invalid_grant
  • Unable to find the server at www.googleapis.com

Error Code 119

Required Pipeliner field is not filled in. Google cannot handle custom required fields that are created in Pipeliner CRM Contact Form. Newly created Google Contact within Pipeliner folder will not be synchronized into Pipeliner as required field information will be missing. This issue can be solved by following workarounds:

  • When creating custom required field within Pipeliner set a default value for such field. Once required field will contain any information, it will be possible to store new Contacts from Google without any problems.
  • Mark custom fields as not required if possible.

If this will not help, please contact support.


Error Code 400

Authentication was not successful. If this error will occur multiple times, please disable and then enable the integration again by following these steps:

  1. Click on your user-name and select Account settings.
  2. Select Apps from the menu.
  3. Sign out from Google integration and save and synchronize Pipeliner
  4. Open Account settings - Apps.
  5. Sign in to Google again and Synchronize.

If this will not help, please contact support.


Error Code 401

Is shown, when your scopes (permissions to access the application integration) are out of date. It is necessary to refresh it by disabling and then enabling again the integration in the Account settings by following these steps:

  1. Click on your user-name and select Account settings.
  2. Select Apps from the menu.
  3. Sign out from Google integration and save and synchronize Pipeliner
  4. Open Account settings - Apps.
  5. Sign in to Google again and Synchronize.

Error Code 403

Can point to two different error messages: Serving Limit Exceeded Daily limit for request has been exceeded. It should fix automatically within next 24 hours. If you will keep seeing this message, please contact support. No access to view profile It is necessary to update your scopes manually by disabling and enabling Google integration. To do so please follow these steps:

  1. Click on your user-name and select Account settings.
  2. Select Apps from the menu.
  3. Sign out from Google integration and save and synchronize Pipeliner
  4. Open Account settings - Apps.
  5. Sign in to Google again and Synchronize.

Error Code 404

Entity not found. Entity may be paired with the entity, that no longer exists in the Google (e.g. it has been deleted). If it still exists, please contact support for more information.


Error Code 500

Google server error. This error is on the Google side and cannot be resolved by us. If you will encounter the error multiple times, please contact Google support for more information.


Error Code 503

Google server error. This error is on the Google side and cannot be resolved by us. If you will encounter the error multiple times, please contact Google support for more information.


Error invalid_grant

Google allows up to 25 integration connections for the one Google account. These are granted by the tokens. You may encounter this error, if multiple users or integrations use the same Google account. Tokens are automatically refreshed by Google, so the issue should resolve itself within 24 hours. If it will not refresh automatically or you do not want to wait, you can refresh it manually by disabling and enabling Google integration in the Pipeline settings by following these steps:

  1. Click on your user-name and select Account settings.
  2. Select Apps from the menu.
  3. Sign out from Google integration and save and synchronize Pipeliner
  4. Open Account settings - Apps.
  5. Sign in to Google again and Synchronize.

Unable to find the server at www.googleapis.com

Possible network connection issue or Google services outage. If you will see this error, please do following:

  1. Make sure, internet connection is available on the affected device.
  2. If internet connection is available, please contact support.

If you will have any questions, do not hesitate to contact us!

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