Pipeliner Cannot Start

If you will encounter issue with Pipeliner unable to start past the splash screen, please do following in order to fix it:

Windows

  1. Close Pipeliner and all office applications.
  2. Go to the following folder: C:\Users\[Username]\AppData\Roaming\Pipeliner.5A8F60606AB9E68112BC6FCD53E816B203E65DCC.1\Local Store (it’s a hidden folder, you need to unhide the hidden folder first. How to unhide folder on Win XP, Win 7, Win 8
  3. Delete folders Content and Pipeliner.
  4. Launch Pipeliner Again. Please note, that [username] is name of the account under which Pipeliner is installed. To find out your username, please check these topics for Win XP, Win 7 and Win 8.

Mac OS X

  1. Close Pipeliner and all office applications.
  2. Open Finder.
  3. To access Library please press Shift + Command + G and type in following path “/users/[username]/library”.
  4. Open one of the following folders (depend on the version of Adobe Air installed) – Preferences or Application Support.
  5. Open folder Pipeliner.5A8F60606AB9E68112BC6FCD53E816B203E65DCC.1 and select Local Store
  6. Delete Content and Pipeliner Folders from within this folder (if folder present in both Preferences and Application support, repeat the action for both of them).
  7. Launch Pipeliner Again. Please note, that [username] is your Home Folder name. If you don't know, what your shortname is, please check this topic on how to find it.

If the problem will persist, do not hesitate to contact us!

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