Track Sent Emails as an Activity (in reporting and in activity screen)
Today - if an email is sent to a contact, the only record of that email occurring is in the feed section along with social media feeds. Email communication is a type of activity performed by a salesperson but when you go to Activities - it is not tracked. The only way to track it is by adding in a separate entry stating an email was sent which is double work for the individual. Since it is not tracked in Activities, a sent email does not show up on the Management reports. Some how a sent email needs to be tracked without having to perform a double entry to note in Activities that an email was sent. This should be an automated process that the application should recognize and track.